83 percent of complaints submitted through visitor management system resolved under the leadership of CM Bhupendra Patel
Under Chief Minister Bhupendra Patel’s leadership, the Gujarat government has settled 83% of complaints made via the Visitor Management System, a platform set up in January 2023 to guarantee open and efficient resolution of people’ issues.
The official statement claims that the Gujarat government is still working nonstop to serve its people under the direction of Chief Minister Bhupendra Patel. The government makes sure that citizens may voice their complaints and concerns in a variety of ways, up to the highest levels if needed.
According to the statement, CM Bhupendra Patel implemented the Visitor Management System to directly handle residents’ concerns, exemplifying excellent government via citizen empowerment. To far, the system has resolved 83% of complaints.
The statement said that the Visitor Management System, which was introduced on January 9, 2023, allows residents to meet with the Chief Minister face-to-face and makes grievance redressal more efficient and transparent. The Chief Minister meets with applicants on Monday and Tuesday, the first two days of the week. Registration on the Visitor Management System site is necessary before visitors’ requests are divided into “Complaints” and “Greetings.”
Passes to see the Chief Minister face-to-face are given to citizens in the “Greetings” category. Officials in the Chief Minister’s Office thoroughly examine complaints in the “Complaints” category before writing a succinct note on the issue. According to the statement, a pass is then granted and the matter is sent to the Chief Minister for further action.
Following comprehension of the grievance, the Chief Minister gives the relevant agencies clear directions for a speedy settlement, followed by ongoing monitoring and follow-up. According to the announcement, the platform has an Auto Escalation Metrics system to guarantee sensitivity and efficacy, allowing for prompt and high-quality grievance resolution within specified periods.
The announcement also said that 4,793 persons had seen the Chief Minister using the Visitor Management System since it was first implemented in 2023. Of these, 1,690 individuals fell under the “Greetings” category, while 3,103 fell under the “Complaint/Grievance” category. Remarkably, 83% of the complaints made by the 4,793 applicants were satisfactorily settled.
Based on their complexity and level of severity, complaints are divided into three channels under the Visitor Management System: Green, Yellow, and Red. To guarantee a prompt response, grievances are filed at Taluka/District-level forums, the CM Desk, or public grievance forums, depending on their nature.
The statement also claims that the Chief Minister’s Office’s MP-MLA Unit is essential to the methodical handling of administrative complaints. Members of Parliament (MPs) and Legislative Assembly (MLAs) submit concerns and representations pertaining to governance to this body. The functions of the unit are directly overseen by Chief Minister Bhupendra Patel.
About 14,500 representations were filed by MPs and MLAs during the current 15th Legislative Assembly, with 93 of those submissions being successfully handled. According to the announcement, the creation of the MP-MLA Unit has improved communication between administrative agencies and public representatives, accelerating development projects and enhancing governance.
